Retail Terms & Conditions

Payment

Cards we accept: MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / JCB / Solo / Switch.

We also accept Credit Card, Debit Card payments via SAGE PAY

Cash, Cheque and BACS payments also available

Bespoke goods will not be manufactured/delivered until the customer's funds that have been paid to Alton Tiles have cleared in full. English Hand Made is the internet trading name of Alton Tiles.

Please note that all transactions will be carried out in GB Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. English Hand Made monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, English Hand Made reserves the right to decline orders for bulk or high value purchases.

Delivery

Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Returns, Cancellation & Guarantee
We guarantee your satisfaction, however, the products are manufactured to order and personalised to your specification. You are entitled to cancel your order prior to the commencement of production which is confirmed at the point that payment is received. Owing to the hand made nature of the products, tiles cannot be returned unless found to contain manufacturing defects (please see ‘Colour Variations’ below). We will also be unable to re-stock any over ordered tiles owing to variations in batch colours.

On receipt of your goods you should check the tiles carefully and inform us of any concerns within 24 hours.
More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

Contacting us
Please contact us at the details below:
Postal Address:English Hand Made
C/o Alton Tiles
3 High Street
Alton
Stoke on Trent
ST10 4AQ


Phone: 01538 703658Fax: 01538 703658
Email: sales@englishhandmade.com
Web: www.englishhandmade.com